Proactive Management

So, Stacy met me at work tonight and we decided we were going to celebrate the end of her training at work with a supper out. We decided to go to the Boston Pizza near our place since we were both bussing it from downtown. It was extremely busy there, but we did eventually get seated, and our order taken. We both ordered something to start before a light supper item, and the starters took forever to come. A couple of minutes before they came out, our server came to us and let us know that because our starter items had taken forever to come to us, that the manager was 'buying' those items for us tonight! Considering my years of restaurant experience, I was impressed with the server's wording, and with the fact that we did not have to ask what was taking so long or what could be done to make our experience better!